FAQ's

Got Questions? Below are some common concerns our clients have before making a purchase. If you have any other questions, feel free to reach out to us at [your-email@gulwears.com], and we’ll be happy to assist you!

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below (contact On Whatsapp) to chat with Service Advisor.

If we aren’t available, feel free to drop us an email, and we will get back to you within 24 hours!

Common Q&A / Frequently Asked Questions

Gulwears specializes in original multi-brand products, including handmade bags, clothing, and accessories. Our collection features a variety of styles to suit different tastes. Additionally, we have our own production of stitched handmade items and much more.

Yes, we offer refunds for products that are defective or damaged upon receipt. Please refer to our refund policy for details on how to initiate a return.

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Unfortunately, we do not accept returns for change of mind. We encourage you to carefully review product descriptions and images before making a purchase.

You can reach our customer care team by filling out the contact form on our website. We’ll respond as quickly as possible to assist you with any inquiries. (Scroll down to the bottom of the page for the contact form!)

Shipping times vary depending on your location and the selected shipping method. Typically, orders are processed within 48 hours, and delivery may take an additional 7 to 8 working days

No, we currently do not offer international shipping.

To keep your handmade items in great condition, we recommend following the care instructions provided with each product. Generally, avoid exposing them to excessive moisture and direct sunlight.
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Unable to find satisfactory answers ? Contact On Whatsapp